60 days, every product, no explanation required. Ask within 60 days of your purchase and you get every cent back. You keep whatever you have already written.
Why it is written this way
You are being asked to spend two weeks recording something before you know whether it will help. That is a real thing to ask of someone who is already tired. So the risk sits with us, not with you: if the file does not earn its place, you say so and the money goes back.
We do not ask you to prove that you used it, we do not ask what went wrong, and we do not make you talk to anyone before it is approved. If you want to tell us what missed, we would like to know — but it is not a condition of anything.
How to request one
The refund is processed by Digistore24, which took the payment and is the reseller for the sale. The quickest route is theirs:
- Open the order confirmation email you received at the time of purchase. It contains a link to your order, and from there you can request the refund directly. It identifies your order automatically, which is why it is faster than any other route.
- If you cannot find that email, write to us at hello@valuemethodstudio.com with the email address you used at checkout. We will find the order and get it moving.
Either way, no explanation is needed.
How long it takes
Approval is usually quick. After that, how fast the money appears is up to your bank or card issuer — typically a few business days, occasionally up to a full billing cycle. The refund goes back to the same method you paid with; that is a rule of the payment networks, not a choice we make.
What happens to what you have written
Nothing. It stays with you. The files are filled in on your own device and we never see their contents, so there is nothing for us to take back even if we wanted to. Nobody is going to ask you to delete a symptom record you spent two weeks building — and if you end up taking that record to an appointment after refunding the file, that is entirely fine by us.
Products bought together
If you bought more than one item in a single order — a kit, or a product plus an add-on — the refund is handled at the level of the order, so the whole order comes back together. If you want to keep one part and return another, write to us and we will sort out what is possible.
After 60 days
The guarantee has ended, but write to us anyway. If something genuinely went wrong we would rather hear it than not, and we would rather fix it than stand behind a date.
If the file simply will not open
That is not a refund question, it is a support question, and it is nearly always solved in one reply. Tell us what device you are on: hello@valuemethodstudio.com.